returns & exchanges

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact. Once any tag has been removed, an item cannot be returned.

Items not eligible for return or exchange:

• Personalized and dyed items
• Perishables, shapewear, swimsuits, and personal care items including face masks
• Final sale items
• Items with any tags removed or packaging/seals (not including plastic dress bags) opened

A valid receipt is required for all returns and exchanges.

For purchases made at davidsbridal.com and shipped to the United States, you may initiate a return for up to 30 days after you receive your merchandise for a refund in the form of your original payment. 

Follow the instructions below to return by mail and a $14.99 charge for the prepaid shipping label will be deducted from your refund. If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier. You may also make your return, within 30 days after you receive your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.

Step 1: Submit Return Request

1. Go to Order Status and enter your order number and email. You can find your order number:
   a. In your confirmation and shipping emails or on your packing slip.
   b. By logging in to your account, going to My Orders, and choosing the order you wish to view by selecting View Order.
    
2. Select Return Item for the item you wish to return.
   a. An item marked as Final Sale cannot be returned.
   b. Items past the 30 day return window will no longer be eligible for return or exchange.
    
3. Select the reason for your return and if more than 1 was purchased, the quantity you wish to return. Select Submit Return Request.
    
4. Repeat this process if you wish to return other items.
    
5. You will receive an email confirmation at the email address associated with the order with a Return Request Number and a return shipping label for each item you intend to return.

Step 2: Pack It Up
Print the return label and attach it to the box with the item you are returning.

If you are returning multiple items and notice that they are all going to the same location, you are welcome to package all of the items into 1 box with 1 return shipping label. We recommend that you write the Return Request Number for each item on the box; be sure to keep a copy of these numbers for your records. You can access your Return Request Numbers under My Returns in your account or by selecting Return Pending when viewing your order.

Step 3: Send It Off
Once your return is properly packaged, take the package to any UPS-authorized location or drop box—visit ups.com/dropoffOpens a new window—or to the respective shipping carrier if using your own shipping label. Be sure to keep your receipt and tracking information.

As a reminder, ship your item to us within 7 days of initiating your return.

Step 4: Receive Your Refund
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. A $14.99 charge for EACH prepaid return shipping label used, will be deducted from your refund.

If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier and the charge will not be deducted from your refund. Please hold on to your return tracking number until your return is processed if you choose your own shipping carrier, as you may be asked to provide that if you need to check on the status of your return. 

Please allow up to 2 billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

We will inspect your item upon our receipt to determine return eligibility. If following inspection we determine that your item does not comply with our return policy, such return will be deemed rejected and will be shipped back to you at the original shipping address provided. Some reasons that your return may be rejected include, but are not limited to: final sale item; passed return window; tag/seal removed; stained, worn, torn, or altered item.

For international returns, including Canada, check out our International Orders FAQs

Have a question? Text HELLO to 38201 or call 1-844-400-3222.

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; text EXCHANGE to 38201 or call 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.

Once your order is submitted, processing begins immediately and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.

For purchases made at davidsbridal.com, you may initiate a return for up to 30 days after you receive your merchandise for a refund in the form of your original payment.

We accept exchanges for online orders up to 30 days after receipt of merchandise in any of our U.S. locations.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

We accept returns in our U.S. or Canada stores up to 30 days after you receive your merchandise for a refund to the original form of payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days. You can exchange items purchased in our U.S. stores at one of our U.S. locations up to 30 days after receiving your merchandise.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

For special orders* purchased in-store, a restocking fee applies (except where prohibited by law) and will be deducted from your refund.

Dresses: $10
Wedding dresses under $600: $25
Wedding dresses $600+: $50
Alabama only, all wedding dresses: $25

*Special orders are items that have been ordered.

You can exchange items purchased at any of our U.S. or Canada locations up to 30 days after receipt of merchandise. Exchanges must be of equal or greater value. If the exchange value is greater than the original price paid, the customer will pay the difference.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

We do not currently offer store or online credit for an online return; however, you may exchange an item within 30 days of receiving it. This requires a purchase of equal or greater value to be completed, either online or in a store. Once the new order is completed, text HELLO to 38201 or visit your local store to complete the exchange.

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 1-844-400-3222 or text HELLO to 38201 within 7 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.

We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.

If you finance your purchase with Affirm, your loan payment(s), including interest, may be due before David's Bridal ships your order. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

You can access your Return Request Numbers under My Returns in your account or by clicking Return Pending when viewing your order details.

A $14.99 charge for EACH prepaid return shipping label used will be deducted from your refund.

Returns for items purchased in-store and online before November 12, 2024 must be initiated within 7 days after receipt of merchandise and exchanged within 60 days after receipt of merchandise. No restocking fees apply.