Returns and Exchanges

Returns & Exchanges

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.

Items not eligible for returns:

• Personalized and dyed items
• Perishables, swimsuits, and personal care items
• Final sale items
• Items with any tags removed

A valid receipt is required for all returns and exchanges. For returns of purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 3 weeks.

For U.S. and Canada Stores: You have 14 days from receipt of merchandise to return it for your original form of payment (“Return Period”). If your Return Period ended on or before March 17, you may exchange your items or take a merchandise credit up until your event date.

If your Return Period ended March 18 or after, you had 14 days from the time your local store reopened to complete your return to your original form of payment per the policy on your receipt. You may still exchange your items or take a merchandise credit up until your event date.

For orders purchased on or before May 21, 2020 and not yet received, you have 14 days from receipt of merchandise to complete your return for merchandise credit or a refund to your original form of payment.

NOTE: All returns under this exception must be to your local store where your purchase took place. All Stores in both the U.S. and Canada have been reopened since July 2020; please contact your local store if you have questions.

For Online Orders: You have 14 days from receipt of merchandise to return it for your original form of payment. If your Return Period ended, you may still exchange your items up until your event date. To complete an online order exchange, you must complete a return and place a new order. Please text EXCHANGE to 38201 or call 1-844-400-3222 for help.

For U.S. and Canada Stores: We will accept returns in-store up to 7 days after your date of purchase for a refund in the form of your original payment. You can exchange items purchased at any of our U.S. or Canada locations until the wedding or event date stated at the time of purchase. A valid receipt is required for all returns and exchanges. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days.

For Online Orders: For purchases made at www.davidsbridal.com, you may initiate a return for up to 7 days after you have received your merchandise for a refund in the form of your original payment. Follow the instructions below to return by mail with return shipping. An $8.00 shipping charge will be deducted from your refund. You may also make your return, within 7 days after you have received your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.

We accept exchanges for online orders for up until your event date. To complete an online order exchange, you must complete a return and place a new order. Please text EXCHANGE to 38201 or call 1-844-400-3222 for help.

For U.S. and Canada Stores: If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.

For Online Orders: In order to complete an online order exchange, you must complete a return and place a new order. Please contact us to assist you with both your return and placing your new order. You can reach us by texting HELLO to 38201 and one of our expert stylists in customer service will text you back, or you can call us at 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.