The staff at David's Bridal were very friendly and accommodating throughout my three visits; maybe somewhat 'plastic' - but I'm sure that's how they're trained. I purchased a wedding dress on clearance from David's Bridal; it was two sizes too big. Their staff knew - because several associates told me! - it would clearly need alterations. I later learned - which is the issue - that staff are 'supposed to' (and should be required!) prior to a purchase to provide the Bride with an estimate of any anticipated costs due to alterations- both those necessary, or those requested by the customer. Especially on a clearance item that cannot be returned!!! I was only told it would be 'more expensive'; vague terms than can be wildly variable. No one offered to have one of their tailors speak with me (who are employed on site) and I'm not at all knowledgable as to the costs associated with alterations and customization of a wedding gown. One month later, I met with a David's Bridal tailor and learned I would be paying over four times what I paid for the dress itself for the alterations. The tailor was the only person who advised me that the salesperson 'should have' told me of the additional costs and, ideally, had an onsite tailor give me a quick estimate. None of the salespeople did, and I had interactions with, I think, at least five associates? Learning this after at alterations should not occur! Additionally, I was told that some of the changes I wished to make (altering the high neckline to a v-neck, for example) was absolutely 'not possible' and that 'no one can alter that unnoticeably with the design and detailing of this dress'. Obviously, had I known that, I would have continued shopping rather than - again - make a clearance purchase I was unable to return. On the way home I stopped at Professional Tailor, recalling that the owner; Thien Mai, had perfectly altered two jackets for me years ago. She asked me immediately to bring in the dress; quoted me a comparable price, and asked many more detailed questions (such as, how high would I need to raise my arms for dancing- something I never thought of...?) She explained the alterations process far more completely, which helped me understand the reasons for the associated costs. She also stated she could make the alterations that David's Bridal stated were 'not possible', and gave me a much earlier date for a first fitting and final product. When I returned for the second fitting I was truly speechless; I could not believe how perfectly my wedding gown - altered and customized by Professional Tailor in Burnsville MN - fit! No one would ever know that it wasn't originally made just for me, with every alteration and every customization executed perfectly. I was advised that 'not every tailor has the training to do this type of work'. Customers would presume, however, that such a level of training would be available - if not expected - from a nationwide company that specializes in the sale and altering of wedding gowns, like 'David's Bridal'? I am so grateful that I instead entrusted Professional Tailor at Burnsville Mall in Burnsville MN with the customization of my wedding dress. I would highly, highly recommend their services to anyone... their alterations, timely delivery, and especially customer service - which was extremely genuine - were unparalleled. Get a second opinion regarding your wedding dress alterations. My strong recommendation would be an appointment with Professional Tailor. I have my dress weeks ahead of when I would have had it from David's Bridal. I paid similar pricing, price, BUT with every single customization I wanted - completed to perfection. Anyone asking about my dress will be strongly encouraged to bring their business to Professional Tailor at Burnsville Mall, for reasons immediately apparent in their craftsmanship. The small business definitely wins here... while a larger, nationwide company certainly has more resources to provide this level of customer service, I'd have to say, they are leagues behind. ~Angela

Patti did an amazing job helping me find my bridesmaid dress. I’ve never been to a wedding and I was lost. Helped me with shoes and jewelry. . Thank all of you ladies so much ❤️❤️

Kaylee was a great listener and picked out what I was looking for right away . She made me feel comfortable and welcoming.