I had the unfortunate experience of working with David’s Bridal for my wedding dress, and I feel compelled to share my concerns regarding the alterations department and the service I received. The only positive aspect of my experience was the assistance I received from Jordi. He helped me find the perfect dress and supported me through every step of the process, including my alteration appointments. His kindness and dedication made me feel beautiful throughout the entire journey. However, the rest of my experience was far from ideal. My dress was supposed to arrive in September, but I received it in July. When I tried on the size 16 dress, it zipped up and buttoned, but the last three buttons would not fasten. I brought the dress to the alterations department, where I was told by one of the staff members that I was “too big for the dress” and would need to exchange it for a size 20. This didn’t make sense to me, as only three buttons were the issue, but I trusted their expertise and agreed to the change. Once the size 20 dress arrived, I scheduled an alteration appointment. I expressed concerns about hemming, sleeve length, and the fit around my cleavage and body. By the second appointment, only the hemming had been completed, and my other concerns were not addressed. After waiting another month, I returned for a third appointment, just one month before my wedding. Upon arrival, I was told my dress was ready for pickup, despite not having any alterations completed. I refused to take the dress until I was satisfied with the fit. After some discussion, they discovered a tear in the back of my lace dress, which the alterations employee claimed was a manufacturing issue, but my bridesmaids and I were able to prove otherwise by comparing my dress to a similar one. Additionally, the issues with the fit around my cleavage and body remained unresolved. Despite this, the alterations manager insisted I return later in the day to have some adjustments made. When I returned, the tear was fixed, and the dress was taken in four inches on the sides, but the cleavage issue still wasn’t addressed. The same alterations employee who had previously commented on my size told me there was nothing more that could be done, as it was “just my body.” This comment, combined with her previous remarks, was deeply hurtful and left me in tears. At this point, I felt that I had been degraded and my body shamed throughout the process. After more back-and-forth, I was able to get some minor improvements, but it wasn’t until my fourth appointment that I was finally happy with the dress, though there were still a few lingering issues. The entire alteration process ended up costing over $1,500, much more than necessary, considering the alterations department’s repeated mistakes and the unnecessary switch to a size 20 when the size 16 was almost perfect. Additionally, when my bridesmaids went to pick up their dresses, one noticed an oil stain on the front of her dress near the slit. While management acknowledged the mistake, they only offered $15 to cover dry cleaning costs, which I felt was inadequate. We requested that they fix the issue, and we are currently awaiting a resolution. Overall, my experience with David’s Bridal, particularly the alterations department, was a disappointment. From the lack of proper fitting to the insensitive comments from staff, I would not recommend the alterations department to anyone. This entire experience, especially as a bride, was deeply disheartening and frustrating. I expected a much higher level of professionalism and respect for my dress and body. The only positive experience I had was with Jordi at the beginning, and I’m grateful for his help. However, I cannot recommend David’s Bridal based on the poor service and treatment I received throughout the rest of my journey.

I went in looking for a mother of the groom dress. I was very unsure of what I wanted. They took the time and helped me find the perfect dress. One of the sweet ladies in charge of alterations also spent time helping make the dress my own. It was a perfect fit when I picked it up. Amazing experience!

Amberlyn was wonderful to work with