I had a great experience at David’s Bridal, my stylist was amazing and patient with me and my three kids. She allowed my 8 year old son to be apart of the selection process. It was a stress free process. I also found my dress which was the best part

The dress buying experience was amazing. The alterations process could use a lot of improvement. Veronica my alterations specialist was absolutely amazing ! She swooped in and saved the whole experience for me. She made sure that the dress fit to a T, and made sure my hem was saved for my bridal bouquet !!! Veronica makes the alterations dept. The major downside is the cost of alterations. I know it is a preset amount for each item and that should not reflect on Veronica. It is just astonishing at the cost of alterations which was twice as much as what the dress cost. That alone will deter people from going there which is unfortunate because Veronica is just an absolute miracle worker considering the accommodations they are working with. I would purchase a dress from them again but would not have alterations done again simply due to the cost ! Veronica shines and should have her own buisness!

To start, I had a great experience my 1st appointment. Downward slope from there. I did find my dress for my big day and felt very supported and understood by the woman who assisted me, I wish I remembered her name so I could personally give her 5 stars for the attention she gave me the day of. Affordable pricing and lots of options. Unfortunately the 2 other experiences I had after sucked, even after my mom contacted management for my first bad encounter because I felt like a nag. I was dismissed by an attendant for 20 mins standing alone in the front, walked by and ignored. Never greeted, asked what do I need, I was supposed to be having an alteration consult to add fabric straps and hem the sides. She brought out my dress to me and went to walk away. I asked her if I could try on, she told me try on was optional. I stated I was here to get alteration consultation. She walked me to a room and left. I went to the store alone and had no one to zip my dress. I waited around in my dress for ten mins in front of the mirror and no help was given. I took off the dress and waited at the front as apparently a dust bag isn’t even given for your dress and my dress was hanging out of the plastic….nobody came to the counter for 15 mins and I then left frustrated. I learned later that nobody is supposed to leave you to try on your dress alone, especially after you tell them you need alterations. Spoke to a great woman on the phone who assured me this wouldn’t happen again and I’d have an appointment with herself or the manager. Mind you, I live over an hour away, and stated I wanted to get alterations done today. I don’t care how much it costs and don’t need just a consult. I already went over the straps available at the store the day I tried on my dress. I went to the store, put on my dress, again was shown the straps they had and told we weren’t doing alterations today. I would’ve never driven out if I knew I was going for 5 minutes to talk about straps again…I already was aware of the pricing…I again went home upset and did not meet with a manager that day to rectify the initial problem. I was hoping I just caught them on a hectic time but to me it feels as soon as you cash out your dress they couldn’t care less about the rest. I will now be taking my business elsewhere and certainly more local. Disappointed. PS. When leaving the store someone finally came out to help get me a dust bag, but she was wearing slippers, long socks, and a mini skirt you could barely see. She looked like she didn’t have pants on. I’m in my early 20’s, definitely not a “Karen” or ever really care how people dress, I’ve also never even left a bad review anywhere but I’d certainly never approach customers that unprofessionally dressed, and no bride should feel so dismissed by staff numerous times. Especially by a big name company.