international shipping

Through our partnership with Borderfree, we provide an enhanced international shopping experience for our customers in select countries, with support for more coming soon. International shoppers will see product prices in their local currency, guaranteed order totals, cost-effective international shipping, and more.

To ship outside the U.S., click on the country flag icon at the bottom of the website and you will find a list of available shipping countries and shopping currencies to select. If you have questions or need help, please email icustomerservice@dbi.com.

During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination and any applicable duties, taxes, and VAT as determined by the destination customs authority. Exchange rates are checked and adjusted multiple times during a 24-hour period, so if you leave your shopping bag and return later to complete your transaction, the order total may change if the exchange rate has changed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges.

Important notes: 

Shoppers who select to ship to Canada (CAD currency) will see prices on product pages that include duties. Shipping costs from the U.S. plus taxes and VAT will be calculated within the International Checkout.

Shoppers who select to ship to United Kingdom (GBP currency) will see prices on product pages that include duties and taxes. Shipping costs from the U.S. will be calculated within the International Checkout.

All other international shoppers will see the price only (in their selected currency) on product pages. Then the guaranteed total amount including shipping, duties, taxes, and VAT will be calculated within the International Checkout.

For international orders, estimated delivery times are based on processing time plus transit time. You can see estimated delivery time frames during checkout.

We accept the following credit cards and payment types on davidsbridal.com:

• American Express
  
• Discover
• MasterCard
• Visa
• Diners Club
• PayPal

You can shop online and use our domestic shipping option. Click Shop U.S. at the bottom of the page. Your currency will not be converted and prices will remain in U.S. dollars (USD). Your shopping cart total will also remain in USD. Choose your domestic shipping method—standard, next day, or express delivery—and select Check Out. You can use any supported credit card to complete your transaction.

Your credit card will be billed at the time your parcel(s) leave the U.S.

Duty, customs tariffs and value-added tax (VAT) are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. VAT rates are set by the destination country. You will be able to see the guaranteed total amount of applicable duty and tax/VAT for your order within International Checkout.

Due to size and customs restrictions, some items available in the U.S. are not available for international shipment. You may see items on our site that note "This product is not eligible for international delivery," as these items may not be shipped to international customers.

During checkout we may remove an item from your shopping bag if we cannot fulfill that item to the specified shipping destination. If there are any items that cannot be exported from the U.S. and/or imported into your destination country, our partner Borderfree will notify you during the global checkout process.

These items are not eligible for returns:

• Personalized and dyed items
• Perishables, swimsuits, and personal care items
• Final sale items
• Items with any tags removed

Read more about returns and exchanges.

Notify us within 30 calendar days of receiving your merchandise. Send an email to icustomerservice@dbi.com. For defective, damaged, or incorrect items, you will receive a refund for the purchase price plus shipping and handling fees once the item is returned. Then you can place a new order to receive a replacement.

Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply then contact us to get a Return Request Number.  

Send an email within 30 calendar days of receipt of your package to icustomerservice@dbi.com with the following:

• Name  
• Address  
• Order number
• The item number(s) and reason for return  

Please phrase this email in English.  

We will reply with where returns should be shipped, the amount you will be refunded, and the return package instructions.  

Our partner Borderfree will provide you with a refund of the original eligible merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Shipping and handling fees will not be refunded. You will pay for shipping the returned item(s) to an international hub. Additional shipping and handling fees will apply to ship the return back to the U.S.; these charges will be deducted from the return amount.  

Returns will not be accepted without the Return Request Number, which expires 7 calendar days after you receive it. The item will not be accepted if it is returned after that time.

To ensure your return is quickly processed, we ask you to:

• Securely pack all the items you are returning in a single parcel and ship to the address provided
• Include a copy of the return authorization email in your parcel
• Write your Return Request Number on the outside of the parcel

For your protection, please send your return prepaid via a shipping carrier that offers parcel tracking such as Federal Express, DHL or UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.  

Credits are processed upon verification of the return. You will receive an email when your credit has been processed. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement.