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ONLINE MERCHANDISE RETURN POLICY
Online merchandise cannot be returned to our stores, we accept online merchandise returns via mail only. Items purchased in David's Bridal stores may not be returned or exchanged, neither in stores nor via mail.
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.
Items that cannot be returned:
- Personalized items are final sale, no returns, no exchanges.
- Outlet items are final sale, no returns, no exchanges. See our Outlet FAQ.
- Perishables, earrings, and personal care items are final sale, no returns, no exchanges.
For all other products purchased online, please obtain a Return Merchandise Authorization (RMA) Number within 14 days of the date we shipped your order (see below for how to obtain an RMA Number). Once the RMA is emailed, you will have 14 days to ship back your order. If you would like to replace the item you have returned, please place a new order. While most non-personalized items are returnable, they are subject to the following guidelines:
Defective, Damaged or Mis-shipped Items
You will receive a refund for the purchase price plus shipping and handling fees for defective, damaged or mis-shipped items (item shipped was not item ordered). For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Conditions for Return and Credit
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
- Books - Must be in their original condition.
Obtaining an RMA Number
To request a Return Merchandise Authorization Number (RMA#) for an item, please log into My Account. Choose the appropriate order number to process a return request for the item, within 14 days of order shipment.
Returns will not be accepted without an RMA #. RMA Numbers will expire after 14 days, and the item will not be accepted if it is returned after that time. Your RMA confirmation will include the address where you should ship your return. If you are returning a dress, your RMA confirmation will include an address label (not prepaid) that you can use to return your merchandise to the proper address. Please include the RMA# on the outside of the shipping package.
Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.
Credits are processed upon confirmation of the return. If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you. Please allow up to two billing cycles for the return credit to appear on your credit card statement. In the event that a credit cannot be issued to your credit card, an online store credit will be issued.
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